Hounslow Privacy Policy

1. Hounslow Information Collected

Hounslow collects and processes several types of personal information, including:

2. How Hounslow Uses Your Information

Hounslow uses your personal information for the following purposes:

• Hounslow Service (Contract Performance):
  • Processing and managing vehicle rental bookings and agreements in Hounslow. Verifying your identity and confirming you meet our rental requirements. Coordinating vehicle collection and return procedures at Hounslow locations. Processing payments and handling deposits and applicable charges.
• Hounslow Customer Communication (Legitimate Interest/Contract Performance):
  • Sending booking confirmations, updates, and key rental information for Hounslow services. Responding to your inquiries and providing customer support for Hounslow. Notifying you of changes to Hounslow services or policies.
• Hounslow Marketing (Consent/Legitimate Interest):
  • Sending promotional offers, newsletters and service updates where you have provided consent or where Hounslow has a legitimate interest. You can opt out at any time.
• Hounslow Service Improvement (Legitimate Interest):
  • Analysing website usage to improve site usability and functionality for Hounslow residents and visitors. Conducting research to improve our vehicle fleet and services in Hounslow.
• Hounslow Compliance (Statutory Obligation):
  • Meeting legal, regulatory and tax obligations in Hounslow. Preventing fraud and protecting service security in Hounslow. Resolving disputes and enforcing Hounslow terms and conditions.

3. Information Sharing in Hounslow

Hounslow may share your personal information with:

• Hounslow Services: Third-party companies that support Hounslow in delivering services, such as payment processors, IT support providers, and maintenance services. These providers are contractually obliged to protect your data.

Hounslow does not sell your personal information to third parties for marketing purposes.

4. Data Security — Hounslow

Hounslow applies appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encryption, access controls, secure servers, and regular security assessments. No internet transmission or electronic storage can be guaranteed to be completely secure.

5. Hounslow Data Retention

Hounslow retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, including meeting legal, accounting or reporting obligations. Retention periods vary depending on the type of information and the context of processing.

6. Your Rights (Hounslow)

Under UK data protection law, Hounslow residents have these rights:

• Right to Access: Request a copy of the personal information Hounslow holds about you.

To exercise these rights, please contact Hounslow using the details below.

7. Cookies and Tracking in Hounslow

The Hounslow Council website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

8. Policy Updates for Hounslow

Hounslow may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page and will carry a revised Last Updated date. Please review this policy regularly.

9. Contact Hounslow

For questions about this Privacy Policy or Hounslow's data practices, contact us: